from the Neal's Yard website :
We believe that how we do things is as important as what we actually do.
Neal's Yard Remedies was founded in 1981 by Romy Fraser, the company's current Chair, whose vision was to supply alternative medicines in a way that was both informative and safe. From the first shop located in Neal's Yard in the heart of London's Covent Garden, Neal's Yard Remedies has grown into one of the country's leading natural health retailers with 23 shops nationwide, 180 UK independent retail outlets, a thriving mail order business and over a quarter of production exported to our shops and distributors overseas. The first shop in Covent Garden was staffed by a qualified herbalist and homeopath to help customers make the right purchases and take responsibility for their own health and well-being. Twenty three years later the Neal's Yard Remedies philosophy has changed little; we are still concerned with good health in every respect and with quality above quantity in terms of the way our products are designed, who makes them, the sources from which they are derived and who sells them. All of our employees are trained to maintain the highest possible standards of responsibility, product quality and customer service.
The purpose of Neal's Yard Remedies is to actively enable awareness of and responsibility for health and well-being.
Our goal is to create an international network of outlets to provide both education and high quality products and services.
We are committed to the personal and professional development of our staff through the provision of training and education.
As a company, we aim to grow, manufacture and supply in an honest and caring manner. We will actively promote fair trading, organic farming, sustainable growth and social responsibility.